Privacy Policy

1. Who is responsible for your data

The data controller under the General Data Protection Regulation (GDPR) is:

• Yulia Podgurskaya
• Premium English Online School
• Website: premium-english.com
• Email: linguavoice1@yahoo.com

2. What data we collect

2.1. Cookies and analytics data

With your consent, we use Google Analytics to analyze website traffic: pages visited, time on site, referral source, device and browser type. Your IP address is anonymized (truncated) before it is sent to Google, to reduce identifiability.

2.2. Name and email address

When you submit a form to enrol on a course, request a diagnostic session or contact us, you provide your name and email address, and optionally additional contact details.

2.3. Learning goals and related information

In enrolment forms you may share your learning goals (for example: career, exam, relocation), your English level, professional field and other details that are important for building an individual learning programme.

2.4. Technical data and logs (log files)

When you visit the site, technical data sent by your browser is processed automatically: IP address, device and browser information, operating system, interface language, date and time of your visit, URLs of pages you view, and referrer (the site you came from). This data may be stored in server log files to ensure security and stable site operation.

3. Cookies and similar technologies

We use Silktide Consent Manager to show the cookie banner and allow you to choose which categories of cookies you accept or reject.

Our website uses cookies and similar technologies. Cookies are small text files stored on your device when you visit the site. We group the cookies we use into the following categories:

3.1. Essential (necessary) cookies

These cookies are required for basic website functionality, security and for forms to work (for example, proper page loading and protection against abuse). They do not require consent and cannot be turned off without breaking the site. Legal basis: legitimate interest (Article 6(1)(f) GDPR).

3.2. Analytics cookies

These cookies are used to analyze traffic and user behaviour (Google Analytics). They help us understand which pages are useful and how to improve the site and courses. Analytics cookies are only activated when you give explicit consent via the cookie banner or “Cookie settings”. Without consent they are not enabled. Legal basis: consent (Article 6(1)(a) GDPR).

3.3. Functional / preference cookies (if applicable)

These cookies may remember your interface language, display preferences and other settings that improve usability. If such cookies are used, they are not applied without your consent unless they are strictly necessary for the site to function.

We do not use cookies for direct on‑site advertising or third‑party ad trackers (for example ad networks), unless we expressly state this in this policy.

4. Legal basis for processing

4.1. Analytics (Google Analytics)

Legal basis: consent (Article 6(1)(a) GDPR). Analytics data (cookies and events) is collected only after you click “Accept” in the cookie banner or give consent in the cookie settings. You can withdraw consent at any time via the “Cookie settings” link in the footer or by changing your browser settings.

4.2. Course enrolment, diagnostic sessions and communication

Legal basis: performance of a contract or taking steps prior to entering into a contract (Article 6(1)(b) GDPR). Your name, email address and information about your learning goals are necessary for contacting you, offering diagnostic sessions, teaching lessons and providing course access.

4.3. Technical data and essential cookies

Legal basis: legitimate interest (Article 6(1)(f) GDPR). We process technical data and use essential cookies to protect the site from abuse, ensure stability and security, and to display pages and forms correctly.

5. Sharing of your data with third parties

We do not sell your personal data or share it with third parties for commercial purposes. Data may be shared only with the following categories of recipients, in the minimum necessary amount:

5.1. Hosting and infrastructure providers

Hosting providers, server and infrastructure partners that technically support premium-english.com, its databases and related services (for example hosting providers, CDNs, backup systems). These providers act as data processors under agreements that require confidentiality and data security.

5.2. Google Analytics (Google LLC, USA)

Google Analytics is used to analyze website traffic. Google LLC is based in the United States, outside the European Union and European Economic Area. Data transfers rely on Standard Contractual Clauses (SCCs) approved by the European Commission and IP anonymization settings. More information: Google Privacy Policy.

5.3. Email and communication services (if used)

If we use third‑party email or communication services to send notifications or messages, they may receive your email address and related data needed to deliver messages. Such services are also required to comply with data protection rules.

5.4. Cookie and consent management provider (Silktide)

We use Silktide Consent Manager (Silktide Ltd, United Kingdom) to display the cookie banner, manage your consent preferences, and record your choices. Silktide may process technical data related to your device, browser and consent status in order to provide this service. Silktide acts as a data processor and is contractually required to protect your data and comply with applicable data protection laws.

6. Data retention

6.1. Analytics cookies

Analytics cookies are stored for up to 365 days from the moment you give consent (the exact period depends on Google Analytics settings). After the retention period or withdrawal of consent, new data is no longer collected and existing data may be deleted or aggregated in anonymous form.

6.2. Names and email addresses from forms

We keep this data while you are our student or prospective client, or until you withdraw consent or request deletion. After the end of our relationship, data may be kept for a limited period (for example up to 3–5 years) to meet legal obligations (such as accounting and tax reporting) and to protect against potential claims.

6.3. Technical logs (log files)

Server log files (IP addresses, timestamps, request URLs and similar data) may be kept for a limited period, typically up to 12 months, to maintain security, detect and prevent abuse, and diagnose technical issues.

7. Your rights under GDPR

If you are located in the European Union, European Economic Area (EEA), the United Kingdom or another jurisdiction where GDPR or similar data protection laws apply, you have the following rights:

• Right of access – to obtain confirmation that your data is processed and a copy of your personal data that we hold.
• Right to rectification – to request correction of inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”) – to request deletion of your data in the cases provided by Article 17 GDPR (for example when data is no longer needed for the purposes of processing or you withdraw consent).
• Right to restriction of processing – to request temporary restriction of how we process your data (for example while a complaint or request is being reviewed).
• Right to object – to object to processing based on legitimate interests and to object to the use of your data for direct marketing.
• Right to data portability – to receive your data in a structured, commonly used, machine‑readable format and transfer it to another controller.
• Right to withdraw consent – to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at: linguavoice1@yahoo.com. We will make reasonable efforts to respond within 30 days from receiving your request.

If you believe your rights have been violated, you may lodge a complaint with the data protection authority in the country where you live or primarily reside (for example the national data protection authority in the EU country where you live).

8. How to withdraw cookie consent

You can change or withdraw your choice regarding cookies at any time:

• By clicking the “Cookie settings” link in the footer and adjusting your preferences (for example disabling analytics cookies).
• By changing your browser settings to block or delete cookies or to restrict third‑party cookies.

After you withdraw consent, analytics cookies (for example Google Analytics) will stop collecting data about your visit. Please note that deleting all cookies may affect the functioning of the site and some features.

9. International data transfers

Because our users live in different countries and the third‑party services we use (for example Google Analytics, hosting providers and email services) may be located outside the European Union and European Economic Area, your data may be transferred to other countries, including the United States.

Such transfers are carried out only where appropriate legal bases and data protection mechanisms are in place, such as EU Standard Contractual Clauses (SCCs) approved by the European Commission and other mechanisms provided by applicable data protection laws. We take reasonable technical and organisational measures to protect your personal data during international transfers.

10. Changes to this policy

We may update this Privacy Policy as our site evolves, as we change the services we use, and as data protection laws are updated. If we make significant changes, we may notify you by email (if you are registered as a student) or by posting a clear notice on the website.

The date of the latest update is always shown at the top of this page. If you have any questions about this policy or about how we process your personal data, you can contact us at: linguavoice1@yahoo.com.